Last updated: 2026/1/16
🌟 Our Vision
- To provide a high-quality, convenient shopping experience
- To become the leading online department store in the Philippines
- To continually innovate and bring more value to our customers
❤️ Our Mission
- To offer a pleasurable shopping experience for each customer
- To curate premium global products that meet diverse needs
- To advocate for sustainability and create a green shopping environment
UK Entity
Company Name: JINCHAN DIGITAL TECHNOLOGY LTD.
Company Address: TC-ABO LUMINOUS HOUSE, 300 SOUTH ROW, MILTON KEYNES, ENGLAND, UNITED KINGDOM, MK9 2FR
Registration number: 16034548
Place of registration: England and Wales
Service Time: 9:00-24: 00
Customer Service Channels: Online Service, Email Service
🛍️ Shopping Guarantee Policy
| Policy Item | Details |
|---|---|
| Order Processing Time | 1-2 days |
| Delivery Time | 12-15 days |
| Return & Exchange Period | Within 14 days of receipt |
| Refund Processing Time | 7 days |
| Customer Service Hours | Monday to Friday: 9 AM to 6 PM(Closed on weekends and holidays) |
| Payment Methods | Visa, American Express, MasterCard,China UnionPay, and Cash on Delivery |
👥 Our Customer Service
- Customer satisfaction is our top priority
- Our professional team is ready to assist with any inquiries
🏆 Quality Commitment
- All products are carefully selected and quality checked
- Comprehensive after-sales support
🌐 Environmental Commitment
- Reduce carbon footprint across the supply chain
- Promote eco-friendly materials and recyclable packaging
📞 For any questions, please contact us through:
- Phone: 16511458361
- Email: service@mail.pen-mall.com
🗺️ Our Address
Room B307, 3rd Floor, Building 9, Xiangyuegan (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province
We look forward to providing you with excellent service. Thank you for choosing epcvfbq as your shopping partner!